Shipping & Delivery Policy

Thank you for shopping at JollySquish Co. Below are the terms and conditions that constitute our Shipping Policy.

Order Processing Time

Processing & Preparation: All orders are processed, quality checked, and packaged within 5 to 7 business days (Monday – Friday, excluding major holidays).

Once your order has been handed off to the carrier, you will receive an automatic email confirmation containing your active tracking number.

Please allow 24–48 hours after receiving your tracking number for carrier tracking updates to register in the online tracking portal.

Estimated Delivery Time

We partner with premium international and domestic carriers to ensure your package arrives safely.

Standard Delivery Window: 7 to 14 business days once shipped.

Total Estimated Turnaround: Approximately 12 to 21 business days from the day your order is placed until final doorstep delivery.

Note: Business days do not include weekends or public holidays.

Tracking Your Order

Every order includes end-to-end tracking. As soon as your package ships, you will receive an email notification containing:

Your unique tracking number.

A direct link to our Order Tracking Page.

If you haven’t received your tracking link within 7 business days of placing your order, please reach out to our team at support@jollysquishco.com with your Order ID (e.g., #JS-XXXX).

Holiday & High-Volume Notice (Q4 Delivery)

During peak holiday seasons (such as November and December), regional logistics networks and postal services experience significant volume surges. While we make every effort to get your order dispatched promptly within our standard window, occasional carrier delays outside our control may occur. We strongly recommend ordering early to guarantee your holiday delivery window.

Incorrect Address or Delivery Changes

Please ensure your shipping address, apartment/suite number, and zip code are complete and accurate before completing checkout.

If you notice a typo in your shipping address, contact us immediately at jollysquishsupport@gmail.com within 12 hours of placing your order.

Once an order has entered fulfillment or been handed over to the carrier, we are unable to redirect packages or modify delivery details. JollySquish is not liable for packages misdelivered or lost due to customer-entered address errors.

Missing, Stolen, or Damaged Packages

Damaged in Transit: If your item arrives damaged or broken, please take clear photos of the packaging and product, and contact us within 48 hours of delivery so we can arrange a replacement.

Marked as Delivered: If your tracking indicates the package was delivered but you cannot locate it, please check around your porch, mailbox, building reception, or with neighbors. If it remains missing after 48 hours, contact the local carrier branch directly with your tracking number, and notify our support desk.

Contact Us

For questions regarding your shipment, tracking, or order status, please contact our support desk:

Email: jollysquishsupport@gmail.com

Support Hours: Monday – Friday, 9:00 AM – 5:00 PM EST

Response Time: Within 24–48 business hours